Privacy Policy

1. Data We Collect

• Booking details (name, email, phone, ZIP code, vehicle details, selected services, intake notes).
• Contact-form details (name, email, phone, message content).
• Communication preferences (email confirmations, SMS preference, SMS consent acknowledgment).
• Operational metadata (submission timestamps and booking identifiers).

2. Why We Process Data

• To process booking requests and prepare service operations.
• To send transactional confirmations and owner notifications.
• To respond to customer questions submitted through the contact form.
• To maintain service reliability through operational logging and troubleshooting.

3. Service Providers

We use third-party processors to run business operations. Current processors include:

We use third-party service providers, including Resend (email delivery) and Cal.com (scheduling), to process bookings and send confirmations. These providers process data solely to deliver our services.

• Resend (transactional email delivery and template management).
• Cal.com (appointment scheduling).
• Hosting provider(s) for frontend and backend infrastructure (for example, Vercel/local infrastructure).

4. Retention

For V1 local storage operations, records are stored in JSON files and retained for operational review, customer support, and business recordkeeping:

• data/bookings.json: booking intake submissions.
• data/contacts.json: contact form submissions.
• data/email_failures.json: failed email send attempts and retry status.

Formal retention periods will be finalized during legal and compliance review.

5. Communications and Consent

• Email confirmations are transactional and sent when selected by the customer.
• SMS is currently preference-and-consent capture only for V1 (no SMS delivery in this phase).
• SMS consent is required before SMS confirmation preference can be submitted.

6. Data Rights and Contact

Rights request and privacy contact channels will be finalized before public launch:

• Privacy email placeholder: privacy@yourdomain.com
• Business contact placeholder: support@yourdomain.com

This policy draft is not legal advice and is pending attorney review.